Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance for guaranteed availability. For peak times, major events, or specific vehicle requests, booking 48-72 hours ahead is advisable.

Question 2

Can I modify my booking?

Accepted Answer

Yes, you can modify your booking up to 2 hours before the scheduled pickup time through your confirmation email or by contacting us directly. Changes may affect the final price.

Question 3

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before pickup. Cancellations within 24 hours incur a 50% fee. No-shows are charged the full fare. Special events may have different policies.

Question 4

How do I book for someone else?

Accepted Answer

During booking, select 'Book for someone else' and enter the passenger's details. They will receive the confirmation and driver contact information directly.

Question 5

What vehicles do you offer?

Accepted Answer

We offer three classes: Business (Mercedes E-Class, EQE), Van (Mercedes V-Class for groups), and First Class (Mercedes S-Class, EQS). All vehicles are premium, late-model, and impeccably maintained.

Question 6

Can I request a specific vehicle?

Accepted Answer

You can request a specific vehicle class, which we guarantee. Specific models depend on availability. For special requests like electric vehicles or specific colors, please contact us in advance.

Question 7

What amenities are included?

Accepted Answer

All vehicles include complimentary WiFi, bottled water, phone chargers, and premium sound systems. First Class vehicles offer additional amenities like champagne service and massage seats upon request.

Question 8

What is the vehicle class guarantee?

Accepted Answer

If your booked vehicle class is unavailable due to unforeseen circumstances, we automatically upgrade you to the next higher class at no additional cost.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), as well as TWINT for Swiss customers. Corporate accounts can arrange invoicing.

Question 10

When am I charged?

Accepted Answer

Payment is processed securely at the time of booking confirmation via Stripe. You will receive an immediate receipt and booking confirmation.

Question 11

Are tips included?

Accepted Answer

Tips are not included in the fare but are greatly appreciated for excellent service. You may add a tip during checkout or give it directly to your chauffeur.

Question 12

How does hourly pricing work?

Accepted Answer

Hourly bookings have a 2-hour minimum. You're charged for the booked duration. If you exceed the booked time, additional hours are charged at the standard hourly rate.

Question 13

How do you protect my data?

Accepted Answer

We use bank-level encryption (SSL/TLS) for all transactions. Your personal data is stored securely and never shared with third parties except as required for your service. See our Privacy Policy for details.

Question 14

What COVID-19 measures are in place?

Accepted Answer

All vehicles are thoroughly sanitized between trips. Chauffeurs follow strict hygiene protocols and can wear masks upon request. Hand sanitizer is available in all vehicles.

Question 15

Are your drivers vetted?

Accepted Answer

All chauffeurs undergo comprehensive background checks, driving record verification, and professional training. They are multilingual professionals with years of experience.

Question 16

Can I request a non-disclosure agreement?

Accepted Answer

Yes, NDA arrangements are available for VIP clients, executives, and corporate accounts. Please contact us before your booking to arrange this.

Frequently Asked Questions

Booking & Reservations

Vehicles & Service

Payment & Pricing

Privacy & Safety

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